SHIPPING POLICY
Safe & Secure Coral Delivery
At Priceless Corals, every coral is carefully packaged to ensure it arrives in excellent condition. We take great pride in preparing each order using proven coral shipping methods trusted throughout the reefing hobby.
Shipping Service
All coral orders are shipped using Royal Mail Special Delivery Guaranteed by 1pm (UK Mainland).
Next working day delivery before 1pm
Fully tracked service
Tracking information emailed once your order has been dispatched
Signature may be required upon delivery
Orders are generally dispatched Monday to Thursday to avoid livestock being delayed over the weekend.
Packaging
Every order is packed using professional livestock shipping materials, including:
Insulated polystyrene (poly) shipping box
Heavy-duty outer cardboard box
Securely bagged corals
Heat pack during colder weather
Cold pack if required during exceptionally hot weather
Protective packing material to minimise movement during transit
Heat packs are only used when weather conditions require them. During warmer months they may be omitted to prevent overheating.
Dispatch Schedule
Orders placed before our dispatch cut-off may be shipped the next available shipping day.
To protect livestock we do not normally dispatch on Fridays, weekends or Bank Holidays unless specifically arranged.
If severe weather or courier disruptions are expected, dispatch may be delayed to ensure your corals arrive safely.
Delivery Requirements
Please ensure someone is available to receive your parcel.
Corals are live animals and should be unpacked as soon as possible after delivery.
If delivery is attempted and missed, we cannot guarantee the condition of livestock.
Delays
Although Royal Mail Special Delivery is extremely reliable, delays can occasionally occur that are outside our control.
Priceless Corals cannot accept responsibility for courier delays caused by:
Severe weather
Traffic incidents
Industrial action
Mechanical failures
Circumstances beyond Royal Mail's control
Live Arrival Guarantee
We stand behind the quality of every coral we ship.
If your coral arrives deceased (DOA), please:
Contact us within 2 hours of delivery.
Provide clear photographs of the coral in its sealed bag.
Include photographs after opening if requested.
Once reviewed, we will work with you to provide an appropriate resolution, which may include a replacement, store credit or refund.
Claims submitted outside the stated timeframe may not be eligible.
Acclimation
We recommend acclimating all corals slowly before introducing them into your aquarium.
Priceless Corals cannot be held responsible for losses caused by incorrect acclimation, unsuitable water parameters, or incompatibility with existing livestock.
Questions
If you have any questions regarding shipping or delivery, please contact us before placing your order. We're always happy to help ensure your new corals arrive safely.